> For the complete documentation index, see [llms.txt](https://nobraintools.gitbook.io/maya-groomers-tool/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nobraintools.gitbook.io/maya-groomers-tool/getting-started/problem-errors/cannot-reach-the-licensing-servers.md).

# Cannot reach the licensing servers

During license activation, you may see a warning like:

```
Warning: Cannot reach the licensing servers. 
Internet may be offline or a firewall is blocking Maya. 
Allow maya.exe (outbound) and try again.
```

This message means that Maya was unable to reach the online licensing server.\
Several different issues can cause this:

***

This can mean:

## 1. Maya does not have internet access

If you are inside a studio network, outbound access to external sites may be restricted.\
Make sure **Maya** can connect to:

If a firewall is blocking this domain, ask your IT department to allow outbound HTTPS for your Maya.

## 2. Your machine itself is offline

Confirm that the workstation has internet access.\
Try opening a terminal or browser and visiting:

```
https://xgt-license-server.onrender.com/healthz
```

If it loads successfully (shows “OK”), the server is online and chances are it's something with your network (firewall restrictions).

## 3. Your Maya build lacks SSL (HTTPS) support

Some studio-customized Linux builds of Maya are compiled without the **SSL** module, or the system’s OpenSSL libraries are missing.\
In this case, you might see an error in the Script Editor like:

```
URLError: <urlopen error unknown url type: https>
```

To fix this:

* Make sure **OpenSSL** and **openssl-devel** (or equivalent) are installed on the system.
* Ensure Maya’s environment includes a valid library path to them:

  ```bash
  export LD_LIBRARY_PATH=/usr/lib64:$LD_LIBRARY_PATH
  export SSL_CERT_FILE=/etc/ssl/certs/ca-certificates.crt
  ```
* Relaunch Maya using the studio launcher after applying the above.

***

Once corrected, you can test connectivity inside Maya and check Maya's connectivity by running this in the Script Editor:

```python
import urllib.request
with urllib.request.urlopen("https://xgt-license-server.onrender.com/healthz", timeout=10) as r:
    print("OK:", r.status)
```

A successful response should print:

```
OK: 200
```

Please try activating again and it should work.