Cannot reach the licensing servers

During license activation, you may see a warning like:

Warning: Cannot reach the licensing servers. 
Internet may be offline or a firewall is blocking Maya. 
Allow maya.exe (outbound) and try again.

This message means that Maya was unable to reach the online licensing server. Several different issues can cause this:

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This can mean:

1. Maya does not have internet access

If you are inside a studio network, outbound access to external sites may be restricted. Make sure Maya can connect to:

https://xgt-license-server.onrender.com

If a firewall is blocking this domain, ask your IT department to allow outbound HTTPS (port 443) for that address.

2. Your machine itself is offline

Confirm that the workstation has internet access. Try opening a terminal or browser and visiting:

https://xgt-license-server.onrender.com/healthz

If it loads successfully (shows “OK”), the network connection is fine.

3. Your Maya build lacks SSL (HTTPS) support

Some studio-customized Linux builds of Maya are compiled without the SSL module, or the system’s OpenSSL libraries are missing. In this case, you might see an error in the Script Editor like:

URLError: <urlopen error unknown url type: https>

To fix this:

• Make sure OpenSSL and openssl-devel (or equivalent) are installed on the system.

• Ensure Maya’s environment includes a valid library path to them:

  export LD_LIBRARY_PATH=/usr/lib64:$LD_LIBRARY_PATH
  export SSL_CERT_FILE=/etc/ssl/certs/ca-certificates.crt

• Relaunch Maya using the studio launcher after applying the above.

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Once corrected, you can test connectivity inside Maya’s Script Editor:

import urllib.request
with urllib.request.urlopen("https://xgt-license-server.onrender.com/healthz", timeout=10) as r:
    print("OK:", r.status)

A successful response should print:

OK: 200

Please try activating again and it should work.