> For the complete documentation index, see [llms.txt](https://nobraintools.gitbook.io/maya-groomers-tool/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nobraintools.gitbook.io/maya-groomers-tool/getting-started/problem-errors/import-error.md).

# Import Error

## Bad Magic Number Error

```
# Error: ImportError: file <maya console> line 1: 
Bad magic number in "xgtc" : b'a\r\r\n'
```

#### **Cause:**

* This means the installed Groomer’s Tool files are incompatible with your current Maya version.

#### **Solution:**

1. **Ensure you have the proper Groomer's Tool version to your Maya version.**
   1. **e.g. If you are using Maya 2024, download** GroomerTool\_V##.##.##\_Maya2024\_win\_x86\_64.zip
2. Ensure there are no other xgtc folders in your Maya's folder. Sometimes during an install, you may left a 'xgtc' somewhere in a folder. Please delete those and make sure only 'one' xgtc folder exists in your current Maya version's folder. (Check pref folder).