> For the complete documentation index, see [llms.txt](https://nobraintools.gitbook.io/maya-groomers-tool/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nobraintools.gitbook.io/maya-groomers-tool/getting-started/problem-errors/win-error-10013-10054-10060.md).

# Win Error 10013 / 10054 / 10060]

## Maya Network Connection Fix Guide (for \[WinError 10013 / 10054 / 10060])

### Overview

This document explains how to resolve Maya tool startup issues caused by network restrictions, particularly the errors:

```
URLError: <urlopen error [WinError 10013]>
URLError: <urlopen error [WinError 10054]>
URLError: <urlopen error [WinError 10060]>
```

These usually occur in network environments with firewalls, strict security software, or proxy/VPN misconfigurations.

***

### Solution

#### 1. Manually Set Proxy in Maya

If you're using a local proxy (e.g., Clash, V2Ray, etc.), add the following to Maya's Script Editor **before starting the tool**:

```python
import os
os.environ['http_proxy'] = 'http://127.0.0.1:7890'
os.environ['https_proxy'] = 'http://127.0.0.1:7890'

import xgtc
import xgToolsUI_user_sub
xgToolsUI_user_sub.XgtRun()
```

> Replace `7890` with your actual local proxy port if it's different.

#### 2. Optional: Auto-load Proxy on Maya Startup

1. Open (or create) the following file:
   * `C:\Users\<your_username>\Documents\maya\2025\scripts\userSetup.py`
2. Add the proxy setup code above.
3. Save and restart Maya.

***

### Soft-Router VPN Users

Browsers may access the internet while Maya cannot because Maya's Python does not inherit system proxy settings. Use the same proxy setup method as above.

***

### Network License Server

Maya licenses may be obtained via RLM, FlexNet, cloud subscription, or standalone licenses. Network license type does not affect plugin access to external servers (like Gumroad/Render).

***

### WinError 10013 / 10054 / 10060

| Error | Meaning                              | Typical Fix                                                                 |
| ----- | ------------------------------------ | --------------------------------------------------------------------------- |
| 10013 | Access forbidden / permission denied | Set proxy, check firewall/antivirus, run as admin                           |
| 10054 | Connection reset by peer             | Check VPN/proxy, ensure server is reachable, network stability              |
| 10060 | Connection timed out                 | Verify network/VPN/proxy, ensure correct IP/port, check server availability |

#### Example: Checking Plugin Connectivity

Gumroad Subscriptions:

```python
import urllib.request
try:
    with urllib.request.urlopen("https://www.gumroad.com", timeout=10) as r:
        print("Gumroad OK:", r.status)
except Exception as e:
    print("Gumroad Failed:", e)
```

NoBrainTools Website Subscriptions:

```python
with urllib.request.urlopen(
    "https://xgt-license-server.onrender.com/healthz", timeout=10) as r:
    print("OK:", r.status)
```

* If fails, set HTTP/HTTPS proxy in Maya as described above (Step 1).

***

### Company Network Notes

* Company may block non-whitelisted programs.
* Maya Python does not inherit system proxy automatically.
* IT may need to allow `maya.exe` or open necessary ports.

***

### Summary

| Issue                         | Cause                                     |
| ----------------------------- | ----------------------------------------- |
| 10013                         | Local system/firewall blocks socket       |
| 10054                         | Remote server forcibly closed connection  |
| 10060                         | Connection timed out / server unreachable |
| Plugin fails / Cannot connect | Maya did not set proxy or VPN ineffective |

***

### Useful Tips

```python
import urllib.request
with urllib.request.urlopen("https://www.google.com", timeout=10) as response:
    print(response.status)
```

* Returns 200 if proxy works.
* If fails, check proxy app and firewall.